Refund Policy

Last updated: 1 November 2026

We want you to be happy with Flecto Pro. The free plan lets you try Flecto before you pay.

14-day refund

If you are not satisfied, you can request a full refund within 14 days of your purchase or renewal. Email info@myflecto.com with the email address used for the order, or request it from Paddle, our payment provider and merchant of record, using the link in your receipt.

After 14 days

Refunds after 14 days are made at our discretion, for example when a technical problem we cannot fix prevents you from using Flecto Pro.

How refunds are paid

Refunds go back to the original payment method through Paddle. Timing depends on your bank, and is usually 5 to 10 business days.

Cancelling renewal

You can cancel renewal at any time from your receipt email or in the app. You keep Pro until the end of the paid period.

Contact

Questions about an order? Email info@myflecto.com.